About the Role
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. In this role, you will be the primary point of contact for our customers, helping them with inquiries, resolving issues, and providing top-notch support.
Requirements
Key Responsibilities:
Assist customers via phone, email, and live chat with inquiries and support requests.
Resolve customer issues efficiently and professionally, ensuring a high level of satisfaction.
Process orders, returns, and exchanges, and handle gift card and loyalty point inquiries.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to address and resolve complex issues.
Provide feedback and suggestions for improving customer service processes.
Qualifications:
Previous experience in customer service or a similar role preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and attention to detail.
Ability to work effectively in a fast-paced environment.
Proficiency in using customer support software and tools.
A positive attitude and a passion for delivering exceptional service.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and development.
A supportive and dynamic work environment.
About the Company
At Homelaty, we’re dedicated to providing exceptional service and ensuring our customers have a seamless shopping experience. We are a leading eCommerce platform offering a wide range of products with a commitment to quality and customer satisfaction.